Making Communication Seamless

Brisbane Airport

If there is one thing we all know to be universally true, it’s that travel is stressful, particularly when it comes to countries where language is a barrier.

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Careers Australia Perspective Views

The Problem

Make dining easy – No matter your language

Brisbane Airport Corporation wanted to make dining at the airport easy – no matter your language. Klyp were bought in to help create an App that had menu information in multiple languages moving hospitality management from hard copies to a more efficient system. These menus are now displayed at booths and kiosks with a liaison officer, where tablets present native languages to choose from allowing diners to view the menu in that language.

Features

Built with the future in mind

The App has been developed in such a way that it is easy for diners to find and read the menu of restaurants avaliable throughout the airport. An important component of this project was also to facilitate management of the menus as they change and new restaurants open. To achieve this three different modes were created, Admin Mode, Kiosk mode and Store Mode ensuring that airport staff, visitors and restaurant management could access and update as needed.

At the moment, the App contains Korean, Chinese, Japanese and English. The App has been developed so it’s simple to add new languages with ample room to expand its capabilities as the Brisbane Airport grows in the future.

Workshops

The App

User Interface

The user interface is simple, effective and easy to navigate via visual cues, taking the of the stress out of travelling through an airport, the three modes allow each type of user to easily access what they need to keeping information as up to date as possible. 


The interface design is inline with the Brisbane Airport Corporation’s style guide and colours bringing a sense of unity to the airport. Using country flags to represent the languages was discussed in the early design stage but as the project progressed it became apparent that it was more representative to use native languages in a prominently English speaking country. Klyp was tasked with ensuring that the interface was user friendly and focuses on streamlining both the management and dining experience.

End Result

Simply Effective

The end result is a simple, effective app thats for all diners to navigate as they pass through the Brisbane Airport.

Brisbane Airport Application

Pretty cool stuff, right? Now, meet the team who made it all happen.

Yes Please!